Dave Lesniak, CFO, Brian Kamstra, President, Robyn Fiegle, VP, Operations
As a veteran in the merchant bankcard field, Brian Kamstra has always exhibited high levels of integrity and generosity towards his representatives that has led his company, Retriever Merchant Solutions to become the No 1 Sales Office for Vantiv, one of the most prestigious processors in the United States. Kamstra has groomed Retriever from a one-man sales shop in 1999 to a company with over 250 agents servicing more than 30,000 merchants. Robyn Fiegle, who joined Retriever in 2001 and Dave Lesniak, 2013, round out the leadership team with their collective knowledge and expertise in the industry. Today, Retriever Merchant Solutions is poised to stay ahead of the constantly evolving technology curve with its complete range of merchant processing products and services, supplies, and point-of-sale transaction equipment. As the retail payment landscape is evolving in terms of smart terminals, apps, and enhanced POS, Kamstra says, “We are set to manage all kinds of non-cash payments through our cutting-edge solutions like Poynt, SwipeSimple and full point of sale solutions that include the Clover line of products, ShopKeep and Merchant Foundry.”
Retriever Merchant Solutions’ Poynt solution, the next generation countertop terminal allows merchants to manage their business using the latest in payment technology with features such as WiFi connectivity, customer-facing screen, and options to text and email receipts. “Today, merchants are adopting different kinds of functionalities associated with cards like analytics. We provide various functionalities under a single pane of glass,” says Robyn Fiegle, VP of Operations of Retriever Merchant Solutions. Poynt provides a complete business solution with a powerful back-office portal and mobile management tool powering real-time business insights right from the user’s phone. On the other hand, ShopKeep, Clover and Merchant Foundry are tablet-based, cloud-connected POS systems that are simple, smart and intuitive solutions supporting merchants’ day-to-day requirements.
The all-in-one POS system allows clients to access back-office operations on the go making it easier to manage inventory, track sales and profitability, and monitor employee schedules.
We are set to manage all kinds of non-cash payments through our cutting-edge solutions like Poynt, SwipeSimple and full point of sale solutions that include the Clover line of products, ShopKeep and Merchant Foundry
Kamstra strongly advocates that customer service should go hand in hand with the product portfolio. This is evident in their customer-centric approach wherein account managers are assigned for each client to create a custom and tailored engagement. Dave Lesniak, CFO of Retriever Merchant Solutions, reaffirms that the main differentiator of the company is its focus on customer service before the merchants even ask for it. “We also ensure that we have payment processing offerings across the board for all merchants spanning large sophisticated merchants and even the smaller ones that don’t require additional offerings.”
A case in point is Palermo’s, a large Italian restaurant using traditional terminals for swiping cards. As they became more sophisticated and larger, they needed more apps in their terminal and a different way to process transactions using a robust POS system. Retriever Merchant Solutions worked that deal out giving them a much more sophisticated system that helped them process the high volume of orders easily.
As the retail payment industry is driven by constantly evolving technology, Retriever Merchant Solutions aims to be on the frontline of these innovations. The company has also built a new state of the art facility to cater to the growing needs of today’s market. “While concentrating on product development to stay ahead of the curve, our organization continues to invest in point-to-point encryption, the next level of security, which will prove to be the next-gen EMV,” says Robyn.